Order CancellationsIf you wish to cancel an order after it has been submitted, please contact a Tilmor representative immediately at 1-844-255-5864. Order cancellations made within 24 hours may incur a 3% fee, to cover any credit card fees for the transaction. Orders that have already shipped from Tilmor will be charged freight costs plus any credit card fees. Orders shipping directly from a third party supplier cannot be canceled after 24 hours, as we work closely with the supplier and submit a binding purchase agreement for your custom order once submitted.
Return Policy & ProcedureAll new and unused products may be returned within 30 days of the ship date for a refund. If returning an item, first contact a Tilmor customer support representative at 1-844-255-5864 to obtain a return merchandise authorization (RMA) prior to shipping the item to Tilmor. Shipping costs for returns will be incurred by the customer. Refunds may be subject to a 10% restocking fee. Warranty
Contact a Tilmor customer support representative at 1-844-255-5864 immediately if a product purchased on tilmor.com should fail during the defined warranty period. Items purchased on tilmor.com may be manufactured by Tilmor LLC or one of our trusted partners. For all products not branded by Tilmor, the original equipment manufacturer’s warranty statement will define period, policy and procedure.
Tilmor Warranty Period
Non-serialized Product - 1 Year
Unless otherwise stated, all non-serialized Tilmor products are protected against defects in materials and workmanship, under ordinary and normal use, for a period of one year from the shipping date. Warranties on non-serialized Tilmor products are not transferable.
Serialized Product - 2 Year or 1000 hours
Unless otherwise stated, all serialized Tilmor products are protected against defects in materials and workmanship, under ordinary and normal use, for a period of two years from the shipping date or 1000 hours on tractor hour meter (whichever comes first). Warranties on serialized Tilmor products are transferable.