Return Policy & Procedure

All new and unused products may be returned within 30 days of the ship date for a refund. If returning an item, first contact a Tilmor customer support representative at 1-844-255-5864 to obtain a return merchandise authorization (RMA) prior to shipping the item to Tilmor. Shipping costs for returns will be incurred by the customer. Refunds may be subject to a 10% restocking fee.

Warranty

Contact a Tilmor customer support representative at 1-844-255-5864 immediately if a product purchased on tilmor.com should fail during the defined warranty period. Items purchased on tilmor.com may be manufactured by Tilmor LLC or one of our trusted partners. For all products not branded by Tilmor, the original equipment manufacturer’s warranty statement will define period, policy and procedure.

Tilmor Warranty Period

Non-serialized Product - 1 Year

Unless otherwise stated, all non-serialized Tilmor products are protected against defects in materials and workmanship, under ordinary and normal use, for a period of one year from the shipping date. Warranties on non-serialized Tilmor products are not transferable.

Serialized Product - 2 Year

Unless otherwise stated, all serialized Tilmor products are protected against defects in materials and workmanship, under ordinary and normal use, for a period of two years from the shipping date. Warranties on serialized Tilmor products are transferable.

Tilmor Warranty Policy

Tilmor LLC may opt to repair, replace, or issue a refund for Tilmor products that are defective or have sustained damage in shipping. The following actions and damages are excluded from warranty:

• deterioration due to normal wear and tear,

• damage caused by an act of nature (fire, flood, wind, etc.),

• damage caused by accident, improper usage or negligence.

Tilmor LLC reserves the right to approve warranty repair time, decide whether to send new parts and/or request old parts for review. Our intention is to be fair to all parties (i.e. customer, repair shop and Tilmor).

Tilmor Warranty Procedure

Contact a Tilmor representative immediately if a Tilmor product should fail during the defined warranty period. The representative will initiate a claim and determine the quickest method to resolve the issue. Tilmor does not have local dealerships and will work directly with the customer to resolve the problem. If the customer prefers, we will work with a technician of the customer’s choice to perform the repair.